Monitoring Service

+1.833.234.0334 or email info@priorityltd.com.

Monitoring & Service

Ongoing monitoring and professional service are essential to ensure critical technology systems remain reliable, compliant, and operational. From security and communications to networks, AV, and emergency response, proactive support reduces downtime and protects long-term performance.

Since 1999, Priority Communication Systems (PCS) has provided monitoring and service support for integrated low voltage systems across Canada. Our service department supports telephone systems, emergency call systems, mass notification, security, CCTV, access control, structured cabling, data & Wi-Fi, and AV solutions—all under one accountable partner.

PCS supports organisations across Calgary, Alberta, Vancouver, Toronto, Ontario, and nationwide.

Why Monitoring & Service Matter

Technology does not stop at installation. Without proactive monitoring and maintenance, systems can fail when they are needed most. Professional monitoring and service help organisations:

Detect issues before failures occur
Reduce downtime and disruption
Maintain compliance and safety standards
Extend system lifespan
Protect long-term technology investment

For safety-critical and regulated environments, ongoing service is not optional—it is essential.

Proactive System Monitoring

PCS provides continuous monitoring for integrated technology systems to identify performance issues, faults, or risks early.

Monitoring services can include:

Security and alarm system monitoring
Network and connectivity performance monitoring
Emergency system status checks
Alert escalation and response coordination

This proactive approach enables faster resolution and improved system reliability.

Comprehensive Service & Maintenance

PCS delivers structured service and maintenance programs tailored to each organisation’s systems and operational needs.

Our services include:

Scheduled preventative maintenance
System testing and inspection
Software and firmware updates
Fault diagnosis and repair
Documentation and compliance support

By maintaining all systems under one service framework, PCS ensures consistency and accountability.

Integrated Support Across All Systems

Because PCS designs and installs integrated technology solutions, our service teams understand how systems work together.

We support:

Telephone systems and cloud communications
Emergency call and mass notification systems
Security systems, CCTV, and access control
Structured cabling, data, and Wi-Fi networks
Audio visual, digital signage, and PA systems

This integrated knowledge reduces resolution time and prevents system conflicts.

Monitoring & Service for Key Sectors

Senior Living Communities

Continuous monitoring and responsive service support resident safety, staff efficiency, and system reliability without compromise.

Education (K-12 and Higher Education)

Service and monitoring ensure communication, security, and emergency systems remain operational across campuses.

Healthcare and Long-Term Care

Healthcare environments depend on reliable technology. PCS provides proactive service to support patient care and compliance.

Commercial and Hospitality

Businesses benefit from predictable maintenance, reduced downtime, and responsive technical support.

Multi-Dwelling and Manufacturing Facilities

Integrated service supports complex sites with multiple systems and operational requirements.

Planned Maintenance and Lifecycle Support

PCS service programs are designed to support the full lifecycle of your technology systems.

This includes:

Asset management and lifecycle planning
Upgrade and expansion support
End-of-life system transitions
Long-term performance optimisation

This approach ensures technology continues to meet operational and regulatory needs over time.

FAQs – Monitoring & Service

man and woman at call centre for emergency alerts, calls, door entry and security safety services

1. What systems can PCS monitor and service?

PCS supports communication systems, emergency call systems, mass notification, security, CCTV, access control, data & Wi-Fi networks, AV systems, and structured cabling.

2. Is monitoring available 24/7?

Monitoring availability depends on the service agreement. PCS offers scalable monitoring options tailored to operational needs.

3. Why is preventative maintenance important?

Preventative maintenance identifies issues early, reduces downtime, and extends the life of technology systems.

4. Can PCS service systems installed by other providers?

Yes. PCS can assess, integrate, and support existing systems where appropriate.

5. Do service agreements support future upgrades?

Yes. PCS service programs include lifecycle planning and upgrade support.

Monitoring & Service

Why Monitoring & Service Matter

Proactive System Monitoring

Comprehensive Service & Maintenance

Integrated Support Across All Systems